§ FAQ
Every question
answered.
47 questions across 6 categories. Still stuck? Email arcstats.app@gmail.com.
Pricing & payment
Tiers, payment methods, refunds, BIR receipts.
Yes. The Free tier covers 1 league, 8 teams, and 96 players, with full box scores and a public URL — forever, no credit card required. Paid tiers (Starter ₱1,999/yr, Pro ₱3,999/yr, Elite ₱7,999/yr) unlock more leagues, photos, advanced stats, embeds, and federations.
ArcStat is built in Manila for Philippine pricing (PHP, not USD), with first-class barangay/corporate/school league workflows. MyStatsOnline and Hudl are US-priced with FX markup and a learning curve aimed at high-school and college teams. Excel works but breaks the moment you need standings, public sharing, or coach submissions. ArcStat covers all three with one tool.
No. Pay via GCash, Maya, BPI, BDO, or GoTyme direct transfer — instant approval after the transfer settles, no FX fees, priced in pesos. For commissioners outside the Philippines, we also accept PayPal, Wise, or Payoneer at the same PHP price (FX handled by your provider).
We don't auto-renew. If you don't pay before the renewal date, your league downgrades to Free at expiry — your data, teams, and stats stay intact. Photos are kept for 30 days in case you renew. After 30 days, photos are purged but everything else remains.
You keep everything. Upgrade to Starter, Pro, or Elite and your existing league, teams, players, and stats all come with you. No migration, no setup penalty — only the limits change.
Yes. 1 league, 8 teams, 96 players, full box scores, public URL — free forever. No card required to start. We make money when leagues outgrow the free tier and choose to upgrade.
We're built in Manila for Philippine leagues. No USD pricing, no FX markup, no payment-processor fees baked into the price. The pricing reflects what it actually costs us to run a league here.
Yes — full refund within 7 days of payment. After 7 days, credit only (applied to your next renewal). Send us a message and we'll process it the same day.
Yes — once we're BIR-registered (target Q3 2026 once we cross ₱250k receipts). Until then, we issue a payment confirmation with reference code that most companies accept for reimbursement.
Yes — once BIR receipts are live (Q3 2026). Until then, the payment confirmation works for most internal expense claims.
Yes. Anyone can send the payment — we just match the reference code to your league. Many leagues are sponsored by their barangay, company, or school.
Elite covers up to 20 leagues at ₱7,999/yr — that's about ₱400/league/yr. Above 20 leagues, email arcstats.app@gmail.com for a federation rate.
Annual only for now. Monthly = 12× the manual approval overhead per customer, which would push prices up. We may revisit when card payments go live (Phase 3).
PayPal, Wise, or Payoneer — whichever you prefer. The price stays in PHP (so a Pro plan is ₱3,999); your provider handles the FX conversion to your local currency. Send the payment with the same reference code your league dashboard generates, and we approve once it settles. PayPal and Wise typically clear within minutes; Payoneer can take 1-2 business days.
Setup & onboarding
Getting your league live in under an hour.
ArcStat is a basketball league stats platform built for local leagues — barangay, corporate, school, and city cups. Commissioners track full box scores, auto-compute standings, and publish a public league page (arcstat.app/league/your-slug) that fans can visit without an account. Built in Manila for global use; free to start.
No. If you can run a group chat, you can run ArcStat. Creating a league takes about 90 seconds. Adding teams is copy-paste. Entering a box score is tapping through a form.
Creating the league is 90 seconds. Adding 8 teams + their rosters takes about 20 minutes if you have the names handy. Your first box score takes 5 minutes once you've used the form once. Most commissioners are publishing standings on day one.
CSV import for players and schedules ships May 2026. Until then, copy-paste from your Excel into our team and player forms — most commissioners do this in one sitting.
No hard cap on roster size — leagues commonly run 10-15 per team. The cap is per-league: 96 active players (Free), 240 (Starter), 1,500 (Pro), 6,000 (Elite).
No time limit. Mark a season 'Active' when it starts, 'Completed' when it ends. You can run multiple seasons per league (Spring 2026, Summer 2026, etc.).
Yes. Add the team, then assign it to the active season's roster. Players can join any time and their stats accumulate from when they're added.
Features & roadmap
What works today and what is on the way.
Browse the full roadmapYes. Invite coaches as Team Managers and they can submit post-game stats for approval. You review, click approve, and standings recompute instantly.
Pro tier, May 2026. We're computing them from existing box-score columns and rolling out with the advanced leaderboard.
Q3 2026. Today the 'live' workflow is post-game submission via Team Managers — they enter the box score on their phone and you approve it.
Round-robin standings work today. Single/double elimination bracket generation ships Q3 2026. If you need brackets sooner, email us — we prioritize by demand.
iFrame embed for Starter+ ships June 2026. Drop a snippet on your WordPress / Wix / Squarespace page; standings live-update.
Q3 2026, Elite tier. Today, Starter+ already removes ArcStat branding from public pages. Full logo replacement is the next step.
Elite, Q3 2026. Page views per league, top shared players, season comparisons, attendance trends. Built for federations who need cross-league insights.
ArcStat is mobile-first on the web — works in any browser. We are not building a separate native app. The TM stat-submission flow is built specifically for courtside phone use.
Edit the game's date/time, or change status to 'Rescheduled'. Standings recompute when the game is eventually played and box score is submitted.
Today, basketball-only. The stat schema is basketball-specific (FG%, rebounds, etc.). Other sports are not on the roadmap — we'd rather be the best basketball product than mediocre at six sports.
Privacy & your data
Ownership, exports, what stays public.
You do. Export everything as CSV (Elite, Q3 2026). On Free/Starter/Pro, request a full export and we deliver it within 1 business day. We never sell, share, or train models on your data.
Yes. Toggle visibility off in League Settings. Only invited members see standings, schedules, and box scores. The public URL returns a 404 until you re-enable it.
Yes. We collect only what is needed to run a league (account email, player names, stats). Players can request their data be removed via their commissioner; we delete within 7 days.
Daily automated backups (30-day retention). If you accidentally delete a season or game, email us within 30 days for a restore.
Yes — every public league gets a URL like https://www.arcstat.app/league/your-slug that fans can visit without an account. Share it anywhere.
Standard CSV with one row per player per game (player_id, game_id, all box-score columns). Imports cleanly into Excel, Google Sheets, Tableau.
Your data is yours. Public leagues are shareable by URL; private leagues are only visible to invited members. Export everything as CSV anytime (Elite) or by request (other tiers).
Roles & access
Commissioners, coaches, scorers.
Commissioner (you), Co-admin (manage with you, Elite), Team Manager (submit stats for one team, available now), Scorer (enter live stats, Q3 2026).
Submit post-game box scores for their team. Optionally edit their roster and create players if you grant the permissions. They cannot see other teams stats until those are published.
Yes — invite Co-admins (Elite). Same permissions as you minus billing access.
Team Managers handle one team's full roster + post-game submissions. Scorers enter live game stats during the game itself (Q3 2026, mobile-first).
On the Q4 2026 roadmap. Today, commissioners create player profiles. When self-signup ships, players will claim their profile via an invite link from the commissioner.
Account lifecycle
Renewal, downgrades, transfers, deletion.
Everything stays. Photos are soft-hidden for 30 days then purged if you don't re-upgrade. Your stats, teams, players, schedule, and standings are never deleted.
Yes. A league with no Active season just sits there — public page still works, no charges accrue, photos kept. When you start a new season, everything resumes.
Email arcstats.app@gmail.com with both your address and theirs. We change ownership and confirm by email. Common when barangay or company boards rotate.
Email arcstats.app@gmail.com from your registered address. We'll permanently delete your leagues, teams, players, and stats within 7 days and confirm by email. Public pages return 404 immediately.